Questions and answers

Answers to frequently asked questions

Why Crystal.Money and not banking services?

Bank services today are expensive, take a lot of time, it is necessary to adapt to the schedule.

On Crystal.Money you can easily and reliably exchange the digital currency you are interested in, the minimum fee and round-the-clock operation of the service are an important advantage.

How to make an exchange?

1 Select the exchange direction in the "Give" and "Receive" fields.

2 Enter the amount you want to transfer or receive. The site will automatically show how much you will receive or give.

3 Click "Start Exchange"

4 Continue to fill in the data related to your chosen direction.

*in the line "Your E-mail box" you must specify a valid mail to which you have access.

*if you have a discount coupon, then indicate it in the "Coupon" line, if not, then this line does not need to be filled.

5 Click "Start Exchange"

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How long does it take to process an application?

All applications are processed within 10 minutes. Except for some cases beyond our control.

Can I refuse to exchange money?

It is possible to cancel the application until the funds for the transaction are transferred. In other cases, for questions about canceling a transaction, it is better to contact the support service in the Our Contacts section.

I did not find the cryptocurrency I needed, what should I do?

Crystal.Money service has launched a special service "Offer your cryptocurrency" The form is located on the main page.

What is invoicing?

Crystal.Money digital service has created functionality for the ability to issue an invoice in a currency convenient for you. There is an impressive range to choose from. There are various cryptocurrencies, and banks, and electronic payment systems. You can start filling out from the main page of the site or by clicking on the link. To create an account, fill out the form and click "Create an account"

Why is it better to verify your account?

In order to ensure the safety of our users, to combat fraudulent activity based on cryptocurrencies or digital equivalents of fiat money, and to comply with European regulations for financial institutions, we ask you to provide documents to verify your identity. After verification, you will have additional options for transfers.

My application has been deleted, what should I do?
All detailed information about the reason for deleting your application can be obtained in the personal account of the Crystal.Money website. If the problem persists, please contact our 24/7 support. This can be done via online chat, or by going to the Contacts section.
I want to increase the discount, is it possible?

The Crystal.Money digital service provides a simple discount accumulation mechanism. It is calculated automatically by the system. When placing orders, the discount will increase and move to the next level. You can study the discount increase system in the "Loyalty program" section.

Why does the cryptocurrency exchange rate often change on the site?

The exchange rate of cryptocurrencies at the Crystal.Money digital service changes automatically.

The official rate and market relations within the service (sale and purchase of a given cryptocurrency) are factors that affect the rate.